Shipping Policy
Shipping Policy
Pinca is currently only shipping within the UAE but we hope to start shipping to other countries very soon.
UAE Shipping Times & Rates
We offer free shipping within 48 hours for orders above 150 AED.
Orders below 150 AED will incur a delivery charge of 20 AED per delivery and will be delivered within 48 hours. For next-day delivery, there is a charge of 25 AED per delivery. For same-day delivery (not applicable for all products), there is a charge of 30 AED if the order is placed before 10 a.m.
Orders from remote areas in the UAE will have a delivery charge of 20 AED per delivery. Deliveries take place twice a week.
To check if same-day delivery is available for your order, please contact us on WhatsApp at +971 50 462 5654.
When We Ship
Orders are shipped daily excluding UAE public holidays & Sundays. You are responsible for ensuring appropriate access for deliveries, including, without limitation, on Saturdays.
Scheduling a Delivery
We will contact you once your order has shipped, after which the courier company will get in touch to schedule a delivery at your earliest convenience. In order to schedule a delivery, you will need to share a complete address. Identification may be requested at the time of delivery.
Non-Service Areas
If your address is deemed in a “non-service” area by our courier partner, we can potentially coordinate with you on a pick-up location. Contact us via WhatsApp at +971 50 462 5654 to learn more.
Failed Delivery Attempt
Our courier partners will attempt to deliver a shipment twice before it is returned to our warehouse. For delivery after this point, you will need to secure a new delivery booking and will likely incur additional shipping fees.
Making Changes to an Order
Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email notification indicating that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.
Additional Inquiries
If you have any questions about our Shipping & Delivery policies, you can contact us anytime via email at customercare@pinca.ae or through WhatsApp (+971 50 462 5654) from 9am to 9pm.